Monday, August 11, 2008
OCS - Office Communicator cannot access address book
Troubleshooting Address book issues with OCS can be a pain, fortunately, there's a really good troubleshooting guide over at http://ucnoevil.blogspot.com/2008/03/address-book-chaos.html
My problem? Service Account password expired on the OCS Application Pool in IIS.
When you install OCS, it creates the service accounts automatically, but does not set them as "Password never expires" therefore, depending on your password policy, after a while, the application pool cannot start anymore. Changed the account so that the password never expires, and re-entered the password on the application pool properties page, restarted the pool and BINGO!
Troubleshooting Address book issues with OCS can be a pain, fortunately, there's a really good troubleshooting guide over at http://ucnoevil.blogspot.com/2008/03/address-book-chaos.html
My problem? Service Account password expired on the OCS Application Pool in IIS.
When you install OCS, it creates the service accounts automatically, but does not set them as "Password never expires" therefore, depending on your password policy, after a while, the application pool cannot start anymore. Changed the account so that the password never expires, and re-entered the password on the application pool properties page, restarted the pool and BINGO!
